Data & Privacy

Baji App Privacy Policy – Your Data, Protected

At baji app, we take your privacy seriously. This policy explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have over your own data. No jargon, no hidden clauses — just a straight explanation of how baji app handles your information.

Last Updated: January 2025 SSL Encrypted Platform English (Bangladesh)
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9 Sections
Full data transparency

Your data is never sold to third parties. Baji app uses your information only to operate and improve the platform.
Privacy at a Glance

How Baji App Protects Your Privacy

Six core commitments that define how baji app handles your personal information.

End-to-End Encryption

All data transmitted between your device and baji app is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text.

No Data Selling

Baji app does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information stays within the baji app ecosystem and is used only to operate the platform.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Submit a request through the support team and we will respond within a reasonable timeframe.

Secure Data Storage

Player data is stored on secure, access-controlled servers. Only authorised baji app personnel with a legitimate operational need can access your personal information.

Transparent Cookie Use

Baji app uses cookies to improve your experience on the platform. We explain exactly which cookies we use and why. You can manage your cookie preferences through your browser settings.

Marketing Opt-Out

If you do not want to receive promotional communications from baji app, you can opt out at any time through your account settings or by contacting the support team directly.

01 Introduction

This Privacy Policy describes how baji app collects, uses, stores, and protects the personal information of players and visitors who use the baji app platform. It applies to all services offered through baji app, including casino games, sports betting, live dealer games, and any other features available on the platform.

Baji app is committed to handling your personal data responsibly and transparently. We collect only the information we genuinely need to operate the platform, verify your identity, process your transactions, and provide you with a safe and enjoyable gaming experience. We do not collect data for the sake of it, and we do not use your data in ways that are not described in this policy.

By registering an account on baji app or by continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, you can contact the baji app support team at any time via live chat or by emailing [email protected].

This policy is written in plain English and is intended to be easy to understand for all players in Bangladesh. If anything is unclear, please reach out to the support team before registering.

02 Data We Collect

Baji app collects personal information in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party verification services. Here is a breakdown of the categories of data we collect:

Data Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form, account settings
Financial Data bKash/Nagad/Rocket account number, transaction history Cashier section, payment processing
Technical Data IP address, device type, browser, operating system Automatically on platform access
Usage Data Games played, bets placed, session duration, login times Automatically during gameplay
Communication Data Support chat transcripts, email correspondence When you contact support

Baji app does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes (such as self-exclusion requests). Any sensitive data collected for responsible gaming is handled with the highest level of care and is not used for any other purpose.

03 How We Use Your Data

Baji app uses the personal information we collect for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here. The main reasons we process your personal data are:

  • To create and manage your baji app account, including verifying your identity during registration and KYC checks.
  • To process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate records of all financial transactions on your account.
  • To provide you with access to all games and features available on baji app, including casino games, sports betting, and live dealer tables.
  • To detect and prevent fraud, money laundering, and any other prohibited activity on the platform.
  • To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements and responsible gaming regulations.
  • To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
  • To send you promotional communications about bonuses and offers, if you have opted in to receive them.
  • To analyse platform usage patterns and improve the overall experience on baji app.
  • To respond to your support queries and resolve any disputes or complaints you raise.

Baji app will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request a human review of that decision.

04 Data Sharing

Baji app does not sell your personal data to any third party. However, in order to operate the platform effectively and comply with legal obligations, we do share certain data with a limited number of trusted third parties. All third parties who receive your data are required to handle it securely and in accordance with applicable data protection standards.

The categories of third parties with whom baji app may share your data include:

  • Payment processors such as bKash, Nagad, and Rocket, who receive the minimum financial data necessary to process your transactions.
  • Identity verification and KYC service providers, who assist baji app in confirming the identity of registered players.
  • Game software providers such as Playtech, who may receive anonymised usage data to support game performance and fairness auditing.
  • Fraud detection and security services, who help baji app identify and prevent suspicious activity on the platform.
  • Legal and regulatory authorities, where baji app is required by law to disclose information — for example, in response to a court order or a request from a financial intelligence unit.

Baji app does not share your personal data with advertisers, data brokers, or any other commercial third parties for marketing purposes. Your contact details will not be passed to any outside organisation for their own promotional use.

When baji app shares data with third-party service providers, we use data processing agreements to ensure those providers are bound by the same data protection standards we apply internally.

05 Cookies and Tracking

Baji app uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file that is stored on your device when you visit a website. Cookies allow baji app to remember your preferences, keep you logged in during a session, and understand how players use the platform.

The types of cookies used on baji app include:

  • Essential cookies: These are required for the platform to function. Without them, features like logging in, accessing your account balance, and placing bets would not work. These cookies cannot be disabled.
  • Session cookies: These are temporary cookies that expire when you close your browser. They are used to maintain your login session while you are actively using baji app.
  • Analytics cookies: These help baji app understand how players navigate the platform — which pages are visited most, where players spend the most time, and where technical issues occur. This data is used in aggregate and is not linked to individual identities.
  • Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you do not have to reset them every time you visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of baji app. Instructions for managing cookies are available in the help section of all major browsers.

06 Data Retention

Baji app retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. The specific retention periods depend on the type of data and the reason it was collected.

  • Account and identity data is retained for the duration of your account and for a minimum of five years after account closure, in line with standard anti-money laundering record-keeping requirements.
  • Financial transaction records are retained for a minimum of five years to comply with financial regulations and to support any dispute resolution that may arise after account closure.
  • Support communication records are retained for up to three years after the last interaction, to allow baji app to reference previous conversations if a related issue arises.
  • Technical and usage data collected through cookies and analytics is typically retained for a shorter period and is reviewed regularly to ensure only necessary data is kept.

When your data is no longer required for any legitimate purpose, baji app will securely delete or anonymise it. Anonymised data — where it is no longer possible to identify you from the information — may be retained indefinitely for statistical and analytical purposes.

Even if you close your baji app account, certain data must be retained by law. This is not optional — it is a regulatory requirement that applies to all licensed gaming platforms.

07 Your Rights

As a player on baji app, you have a number of rights regarding your personal data. Baji app is committed to honouring these rights and will respond to any valid request within a reasonable timeframe. Your rights include:

Right to Access

You can request a copy of all personal data baji app holds about you at any time.

Right to Rectification

If any of your personal data is inaccurate or incomplete, you can request that it be corrected.

Right to Erasure

You can request deletion of your personal data, subject to legal retention obligations.

Right to Restrict Processing

You can ask baji app to limit how your data is used in certain circumstances.

Right to Portability

You can request your data in a structured, machine-readable format for transfer to another service.

Right to Object

You can object to baji app processing your data for direct marketing purposes at any time.

To exercise any of these rights, contact the baji app support team via live chat or email. We may need to verify your identity before processing your request. There is no charge for submitting a data rights request. If your request is refused, we will explain the reason and let you know what options are available to you.

08 Security Measures

Baji app takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

  • SSL/TLS encryption on all data transmitted between your device and the baji app platform, ensuring that your login credentials and payment information cannot be intercepted in transit.
  • Secure, access-controlled servers with restricted physical and digital access. Only authorised personnel with a legitimate operational need can access stored player data.
  • Regular security audits and vulnerability assessments to identify and address potential weaknesses in the platform's infrastructure.
  • Two-factor authentication options for player accounts, adding an additional layer of protection beyond your password.
  • Automated fraud detection systems that monitor account activity in real time and flag unusual patterns for review.
  • Staff training on data protection best practices to ensure that everyone who handles player data understands their responsibilities.

While baji app takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login details with anyone, and contact support immediately if you notice any suspicious activity on your account.

In the unlikely event of a data breach that affects your personal information, baji app will notify affected players promptly and take immediate steps to contain and investigate the incident.

09 Policy Updates

Baji app may update this Privacy Policy from time to time to reflect changes in the platform, changes in applicable law, or improvements in our data handling practices. When we make significant changes to this policy, we will notify registered players via the mobile number or email address associated with their account, or through a prominent notice on the baji app platform.

The date of the most recent update is always displayed at the top of this page. We encourage you to review this policy periodically so that you are always aware of how your data is being handled. If you continue to use baji app after a policy update, you are considered to have accepted the revised version.

If you have any questions, concerns, or complaints about this Privacy Policy or about how baji app handles your personal data, please contact us:

You can also find additional information about your rights and our platform policies in the FAQ and Terms and Conditions pages.

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